FAQ: Account Terms & Your Rights
Yes. When you hit the open account button, you confirm you've read and agree to our terms. You can review them anytime in Help > Terms & Policies. If you have questions, contact us via live chat or email.
Yes, once your account is verified. After your first deposit clears, you can request a withdrawal to DANA, OVO, GoPay or QRIS. Payouts are approved and sent within one hour. No waiting period unless we flag unusual activity.
You can close your account anytime from Settings > Account Options. Any remaining balance is paid to your verified wallet within 24 hours. Your account data is kept for seven years for compliance, then securely deleted.
Your payment method is encrypted and never shared with game studios or third parties. We only use DANA, OVO, GoPay and QRIS credentials to process deposits and withdrawals. You can update or remove payment methods in Wallet settings.
Report it immediately via live chat or email with your username and the transaction ID. Our team investigates within 24 hours and confirms the outcome via email. Depends on local law, we aim to resolve disputes fairly.
Your username is locked after account creation. However, you can update your email, phone number and address anytime in Account Settings. Changes take effect immediately and are confirmed by email.
We retain account records for seven years after you close your account, where local law permits. This includes deposits, withdrawals, game history and verification documents. You can request a full data export from Help > Data & Privacy anytime.
